CSW 2025: SIFAX Group Demonstrates Commitment to Service Excellence Across Subsidiaries
Bisi Akingbade
SIFAX Group has once again demonstrated its strong commitment to service excellence and customer satisfaction as it joined organisations across the world to celebrate the 2025 Customer Service Week themed “Mission: Possible.”
The weeklong celebration, which took place across all SIFAX subsidiaries, was designed to appreciate both internal and external customers, reinforce teamwork, and deepen the company’s customer-first culture.
The Group Coordinating Director, Wunmi Eniola-Jegede, at the grand finale reiterated the company’s pledge to continuously improve customer experience through staff empowerment and innovation.
“At SIFAX, our customers, internal and external, are at the heart of everything we do. Their satisfaction defines our success, and we will keep investing in people and processes to make service excellence a lifestyle,” she stated.
She further commended employees and customers for their loyalty and contributions to the company’s success. She appreciated staff for their hard work and dedication, urging them to keep raising the bar in service delivery.
She said that this is an opportunity to reflect on the company’s growth journey, appreciate those who had served faithfully, and remember colleagues who had passed on over the years.
Also speaking at the event, Deputy Director, Strategy and Operations,
Mr. Oliver Omajuwa, noted that the theme “Mission Possible” captures the essence of SIFAX’s service philosophy, which views every challenge as an opportunity to excel through the right attitude and teamwork.
Omajuwa said “There are two categories of customers -- the external customers who patronise us, and the internal customers who work within the company. The way we treat one another internally reflects in how we treat our external customers.” He urged staff to see colleagues as family and to ensure that personal differences never interfere with service delivery.
Earlier in the week, Ports and Cargo Handling Services, SIFAX Logistics and Skyway Aviation Handling Company (SAHCO), subsidiaries took part in the weeklong events that showcased SIFAX’s unified customer-service philosophy. Employees participated in scenario plays, orientation sessions, and team-building exercises designed to improve communication and responsiveness.
From the decorating of offices and customer appreciation gestures to the Role-Swap Day, where Managing Directors and Heads of Business Units took turns serving as customer service representatives, each activity was designed to help leaders and employees experience service from different perspectives.
The Group also prioritised staff well-being through a Health and Wellness Day, offering free blood pressure, sugar level, and BMI checks for staff and customers. Health experts engaged participants in an eye-care awareness session that stressed the importance of preventive care and workplace safety, particularly for employees who work long hours on computers.
An interactive Experience Sharing Session coordinated by Mrs. Catherine Abuah, Group Head, Marketing and Chairperson of the Customer Service Week Committee, provided a platform for employees to exchange practical insights on handling customer concerns and improving internal processes.
The grand finale, featured trivia, games, and a cake-cutting ceremony. Departmental representatives participated in friendly competitions and photo sessions that fostered unity and joy across teams.
The 2025 Customer Service Week celebration, which ran from October 6 to 10, once again highlighted SIFAX Group’s commitment to building a workplace where employees feel valued and customers receive exceptional service at every touchpoint proving that for SIFAX, Mission: Possible is not just a theme, but a culture.
Media Contact:
Olumuyiwa Akande
Group Head, Corporate Communications.
Olumuyiwaak@sifaxgroup.com
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